What our clients think

We offer all of our clients the opportunity to comment on the service they have received. A simple questionnaire is completed after the first appointment, and a more detailed one at the end of a course of counselling. Clients are asked their opinions on every aspect of the service. The questionnaire also seeks to 'capture' the ways in which they feel that counselling has made a difference to them. The completed forms help us to pick up any problems quickly, and are also analysed and used in an annual report which helps us plan for the future of the service.

Overall the response we receive from clients are overwhelmingly positive in tone, and you will find some of their remarks quoted on this website. Of those returning questionnaires in 2003-4:-

97% said that the counselling had been of help to them
98% would have counselling again
100% would recommend counselling to others

Some of our clients' comments:-

On the First Appointment:-

On early indications I hope that Relate can show me how to rebuild my relationship with my wife to give me some hope for our future together
Not as bad as I thought!
This is the help I've been searching for
Very helpful counselling. The counsellor gave practical ways we could help ourselves
The counsellor put me at ease very quickly and handled difficult issues in a sensitive manner
The counsellor provided very useful information
Very helpful - so glad I came
I felt very at ease
I would have no qualms recommending the service
Came away feeling confident about the future

On Ongoing Counselling

Our counsellor really listened to what we said and helped us to use our own strengths to move forward
Fantastic. I feel free and ready to live again!
The counselling helped greatly, I saw and understood my problems and contributed to our difficulties rather than blaming my husband for all of them! The counsellor really understood us both
I appreciate the help given; I should have used it years ago. Perhaps if I had I would not have had 3 marriages
The sessions were challenging and difficult at times but they enabled my partner and I to talk to each other about very difficult and painful issues in a safe and supportive environment
From the discrete phone calls/parking/open front door, to the sympathetic ear of the counsellor - everything was excellent
This was exactly what I needed and the results far exceeded my initial expectations. THANK YOU
I thought the counsellor was very understanding, friendly and courteous. She was not only a credit to herself, but to your organisation
Excellent service. Our marriage may not have survived without it. Thank you
Our Counsellor quickly grasped and understood our problems. He guided us through the areas of our relationship that we need to work on