Cancellation Policy

Our counsellors time is a precious commodity. When you commit to a course of counselling we ask you to do your best to come at the agreed time every week. This helps you to make the best use of your counselling, and also helps us to manage the service efficiently. We ask you not to cancel a counselling session without a very good reason. If you do need to cancel please make sure that you give as much notice as possible.

If you cancel an appointment with more than 2 working days notice then any payment you have made in advance will be refunded, less a £5.00 administration fee.

If sessions are cancelled with less than 2 working days' notice, you will be charged your weekly payment. If payment has been made in advance, no refund of fees can be given. This is because we will have all the expense of providing the appointment and will probably not be able to use it for another client. Cancelled and unkept appointments are a heavy burden on the charity's finances.

More than two late notice cancellations may prompt your counsellor to consider withdrawing our service altogether, in order that you time-slot may be offered to someone else on our waiting list.